Refund policy

Return & Refund Policy

At Unique Imports, customer satisfaction is our priority. Please read our return and refund policy carefully before placing an order.

📦 Open Parcel Before Payment

We offer Open Parcel Before Payment for your peace of mind.

  • You may open and inspect your parcel before making payment to the courier.
  • If the product is damaged, broken, or incorrect, please return it to the rider immediately on the spot. There will be no additional charges for you in such cases.

⚠️ Technical Issues After Delivery

If the parcel appears to be in good condition and you accept it, but later discover a technical or functional issue, you must notify us within 2 days (48 hours) of receiving your order.

Please contact us at uniqueimports.pk@gmail.com with:

  • Your order number
  • A clear description of the issue
  • Photos or videos showing the problem

Requests received after 2 days may not be eligible for a refund or replacement.

🔄 Returns & Replacements

If you wish to replace or return an item due to a technical issue:

  1. Contact us and wait for return approval.
  2. Send the product to the following address:

Unique Imports
House #13, Street #25, C Block, Eden Value Homes, Lahore, Pakistan

  1. Once we receive your parcel, our team will inspect the product and verify that all parts and accessories are included.
  2. If the return is approved:
    • A replacement will be sent (subject to stock availability), or
    • A refund will be processed.

Please note: Returns sent without contacting us first will not be accepted.

💰 Refund Policy

After receiving and inspecting your returned item, we will notify you whether your refund has been approved.

If approved:

  • Your refund will be processed after deducting the original delivery charges and packaging costs.
  • Refunds will be issued using the original payment method whenever possible.
  • Processing times may vary depending on your bank or payment provider.

📦 Return Conditions

To qualify for a return, the product must:

  • Be returned with all original accessories and parts.
  • Not be intentionally damaged or misused.
  • Include proof of purchase or order confirmation.

❌ Non-Returnable Items

The following items cannot be returned:

  • Sale or clearance items
  • Gift cards
  • Personalized or custom-made products
  • Perishable goods
  • Personal care products
  • Hazardous materials, flammable liquids, or gases

🚨 Damaged or Incorrect Orders

Please inspect your order as soon as you receive it. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue as quickly as possible.

🌍 European Union Customers

If your order is delivered to a country within the European Union, you have the legal right to cancel or return your order within 14 days of delivery, provided the item is unused, in its original condition and packaging, and accompanied by proof ofmen purchase.

📧 Contact Us

If you have any questions regarding returns, refunds, or replacements, please contact us:

Email: uniqueimports.pk@gmail.com